Terms

Who you are dealing with

Thirdside Works is a sole-proprietor workshop in Marikina, Metro Manila, Philippines. The registered business name appears in the footer. These terms cover every order placed through this site, Messenger or our social accounts.

Prices

Prices on the site are in Philippine pesos and include VAT where applicable. Delivery is quoted separately before you pay. A price shown on a product page is the price you pay for that order; if a price changes afterwards, it applies to later orders only.

Personalisation and spelling

We print exactly what you send. Please check the spelling of every name, date and line before you confirm — once a piece is printed, a spelling that matches what you sent is not a defect. If we make a mistake, we remake the piece at no cost, same-day in Metro Manila where possible.

Proofs

Custom pieces (plaques, Larawan, designs with a transliteration or a layout) get a proof before printing. Nothing prints until you approve the proof in writing (a message is fine). Changes after approval are a new order.

Payment

Catalog pieces are paid in full before we start. Custom pieces take a 50% deposit to start and the balance before shipping. We accept GCash, Maya and bank transfer; payment details are sent in the order chat and never posted publicly. You can also choose Pay online at checkout: PayMongo's secure page opens after you place the order, and nothing is charged until you pay there. Changed your mind before paying? No problem — an unpaid order can be cancelled from its page. We do not start a piece until the payment or deposit is confirmed.

Lead times and delivery

Lead times on product pages are working days from payment or proof approval. Same-day delivery applies to catalog pieces ordered before noon for addresses in Metro Manila (the sixteen cities and Pateros); everywhere else is two to four days by courier. Courier delays outside our control are not grounds for a refund, but we will chase them with you.

Cancellations and refunds

You can cancel a catalog order for a full refund any time before we start printing — ask, and we will tell you if it has started. Custom orders can be cancelled for a full refund before the proof is approved; after approval, the deposit covers the design work and is not refunded. Personalised pieces cannot be returned for change of mind, because no one else can use them.

Damage and defects

If a piece arrives damaged, send photos of the box and the piece on the day it arrives and we remake it free. Defects in material or workmanship reported within 30 days are remade free. Normal wear, drops and sun-fading are not defects.

What we will not make

We do not print licensed characters, other companies' logos or trademarks, or anything hateful, defamatory or illegal. If your order includes any of these we will say so and refund it. Designs we create remain ours; you own the physical piece and may photograph and share it freely.

Your data

See the privacy page.

Law

These terms are governed by the laws of the Republic of the Philippines. If something here is unclear, message us and we will explain it or fix the wording.